Terms and conditions of use

Article 1: Visuals and Customer Responsibility

The customer is responsible for ensuring the quality of their files, particularly by making sure that the submitted images have sufficient resolution. When adding an image through the configurator, it is essential that the image remains sharp when the customer clicks the "Zoom" button. This zoom reflects the resolution of our printing systems. Therefore, if the image appears sharp at this stage, it will also be sharp in the final print. Conversely, if it appears blurry when zoomed in, this lack of sharpness will be reflected in the final result. It is the customer's responsibility to thoroughly check the sharpness of their images to guarantee optimal print quality.

Spelling mistakes, syntax errors, grammar errors, stylistic errors, centering issues, translation errors, or positioning issues in the texts or images uploaded by the customer fall under their sole responsibility. Validating the order implies approval of the files displayed on the website. The customer is responsible for verifying their files.

It is the customer’s responsibility to ensure that the printing of their cards complies with all applicable laws. The customer acknowledges owning the intellectual property rights of the uploaded visuals. If the customer includes specific game rules on their visuals, they acknowledge having verified the applicable legislation and accept full responsibility.

Scratcher emphasizes the obligation to comply with all applicable laws, excluding any offensive, discriminatory, or unethical content on the scratch card visuals. Elements such as violence, nudity, defamation, or any illegal content will be rejected. The prizes offered must also comply with legal and ethical standards. Scratcher reserves the right to refuse any order that violates these principles, thus ensuring the conformity of its products with social and legal standards.

It is strictly forbidden to have the cards printed by any entity other than Scratcher. The statement "Printed by ourselves" is also prohibited. By validating their order, the customer authorizes Scratcher to add the mention "Printed by Scratcher" on the cards, unless explicitly stated otherwise.

Article 2: Payment Terms

Full payment is required at the time of order confirmation. Accepted payment methods include bank cards and bank transfers. The order will be processed and the products reserved or manufactured once full payment has been received. In case of non-payment within the required timeframe, Scratcher reserves the right to suspend or cancel the order. All financial transactions are secure and processed in accordance with current security standards. No payment information is stored by Scratcher after the transaction. We do not respond to supplier form opening requests. In case of payment by bank transfer, a proforma invoice with the company’s bank details will be sent to the customer. The customer will make the payment and send a bank proof of transfer to initiate production while awaiting receipt. Chorus payment is applicable only to French public institutions, with a minimum order amount of €500 excluding VAT. The ordered products, considered "highly personalized," are not subject to a withdrawal period. Orders are final and non-refundable.

Article 3: Production and Delivery

Scratcher uses its best efforts, to the extent possible and except in cases of force majeure, to meet the production times indicated in real time on its website, depending on the quantities and formats chosen. Production times begin the next business day after full payment and final file validation.

The delivery times shown on our website are provided for information only by our carriers. These times may vary depending on several factors, such as the recipient’s location, their availability at delivery, weather conditions, and the carrier’s logistical constraints. By accepting these conditions, the customer acknowledges that delivery times are indicative and that any delay compared to these estimates cannot lead to a claim. We commit to informing the customer of any potential delays and taking appropriate measures to minimize the impact on final delivery.

Customers who order tickets for events with strict deadlines are advised to take all necessary precautions, considering the indicative delivery times provided. These times depend on external transport partners, and although we select reliable providers, we cannot guarantee absolute precision. It is therefore the customer’s responsibility to ensure that estimated delivery times are considered when planning the event. In case of doubt, we recommend placing the order with a sufficient safety margin to avoid any inconvenience caused by potential delays.

Hidden prize variations will be delivered according to the customer’s choice, either separately or mixed. Unique numbers can be added according to the customer’s specifications.

Scratcher does not offer white-label shipping. If the customer modifies the delivery instructions with the carrier outside of Scratcher, we decline all responsibility regarding parcel tracking and delivery.

Article 4: Quality

The customer has three days after receiving their package to submit any claims. No claim will be considered after this period.

It is important to note that the colorimetry of a new print may differ from previous print runs. It is recommended to place a single order if color consistency is important to the customer for a multi-batch print. Additionally, products must be protected from light and heat. The validity/expiration date applies if stored closed in their packaging at moderate temperature. The position of the scratch-off area may vary around the visual by +/- 2 mm on each side. It is the customer’s responsibility to adjust their visual accordingly, planning safety margins. If the light gray background supporting the hidden messages exceeds the scratch-off area, the tolerance has been exceeded. If the light gray background is not visible, the tolerance is met.

In the event of a dispute related to a clear printing defect, Scratcher commits to reprinting the affected cards.

The cards have a lifespan of 6 months after shipment. They must be stored in a dry place, protected from cold and heat, within a temperature range of 10°C to 30°C.

Article 5: Applicable Law and Jurisdiction

These General Terms and Conditions of Sale are governed by French law. Any dispute relating to the interpretation, execution, or termination of these conditions will be brought exclusively before the Commercial Court of Tours, referring to the Tours Trade and Companies Register (RCS). The parties expressly agree to submit to the jurisdiction of this court for any dispute related to these terms, thereby waiving any other potential competent forum or jurisdiction.

This document aims to define the terms and conditions under which, on the one hand, Scratcher SAS, hereinafter referred to as the PUBLISHER, provides its users with the website and services available on the site, and on the other hand, how the user accesses the site and uses its services. Any connection to the site is subject to compliance with these conditions. For the user, simply accessing the PUBLISHER's site at the URL www.scratcher.fr implies acceptance of all the conditions described below.

Intellectual Property

The overall structure of the www.scratcher.com website, as well as the texts, graphics, images, sounds, and videos it contains, are the property of Scratcher or its partners. Any representation and/or reproduction and/or partial or total exploitation of the contents and services offered by the www.scratcher.fr site, by any means whatsoever, without the prior written authorization of Scratcher SAS and/or its partners is strictly prohibited and may constitute infringement within the meaning of articles L 335-2 and following of the Intellectual Property Code. The trademarks "Scratcher," "www.scratcher.com" are registered trademarks of SCRATCHER SAS. Any representation and/or reproduction and/or partial or total exploitation of these trademarks, of any kind, is strictly prohibited.

Hyperlinks

The www.scratcher.com site may contain hyperlinks to other sites on the Internet. Links to these other resources take you away from the www.scratcher.fr site. It is possible to create a link to the pages of this site without the express permission of the PUBLISHER. No authorization or prior information request can be required by the editor regarding a site that wishes to establish a link to the publisher's site. However, the PUBLISHER reserves the right to request the removal of a link that it deems not in accordance with the purpose of the www.scratcher.com site.

Publisher's Responsibility

The information and/or documents on this site and/or accessible through this site come from sources considered to be reliable. However, this information and/or documents may contain technical inaccuracies and typographical errors. The PUBLISHER reserves the right to correct them as soon as these errors are brought to its attention. The information and/or documents available on this site may be changed at any time and may have been updated. In particular, they may have been updated between the time of downloading and the time the user becomes aware of it. The use of the information and/or documents available on this site is done under the full and sole responsibility of the user, who assumes all the consequences that may arise from it, without the PUBLISHER being able to be sought for this, and without recourse against the latter. The PUBLISHER cannot in any case be held responsible for any damage of any kind resulting from the interpretation or use of the information and/or documents available on this site.

Site Access

The editor strives to allow access to the site 24 hours a day, 7 days a week, except in the event of force majeure or an event beyond the control of the PUBLISHER, and subject to any breakdowns and maintenance interventions necessary for the proper functioning of the site and services. Consequently, the PUBLISHER cannot guarantee the availability of the site and/or services, the reliability of transmissions, and performance in terms of response time or quality. No technical assistance is planned for the user, either electronically or by phone. The responsibility of the editor cannot be engaged in case of impossibility of access to this site and/or use of the services. Moreover, the PUBLISHER may be required to interrupt the site or part of the services at any time without notice, all without the right to compensation. The user acknowledges and accepts that the PUBLISHER is not responsible for interruptions and the consequences that may result for the user or any third party.

Modification of Terms of Use

The PUBLISHER reserves the right to modify, at any time and without notice, these terms of use to adapt them to changes in the site and/or its operation.

Internet Usage Rules

The user declares to accept the characteristics and limits of the Internet, and in particular acknowledges that: The PUBLISHER assumes no responsibility for services accessible via the Internet and exercises no control of any kind over the nature and characteristics of the data that could pass through its server center. The user acknowledges that data circulating on the Internet is not protected, in particular against possible diversion. The presence of the Scratcher logo constitutes a simple presumption of validity. The communication of any information deemed by the user to be sensitive or confidential is done at his own risk. The user acknowledges that data circulating on the Internet may be regulated in terms of use or be protected by property rights. The user is solely responsible for the use of the data he consults, queries, and transfers on the Internet. The user acknowledges that the PUBLISHER has no means of control over the content of services accessible on the Internet.

Applicable Law

Both this site and the terms and conditions of its use are governed by French law, regardless of the place of use. In the event of any dispute, and after the failure of any attempt to find an amicable solution, the French courts will have sole jurisdiction to hear this dispute. For any questions regarding these terms of use of the site, you can write to us at the following address: "SCRATCHER SAS - ZA ACTILOIRE - 37130 CINQ MARS LA PILE".